Refund and Returns Policy

Effective Date: 24 August, 2025

Thank you for shopping with Pro Printer X. We are committed to delivering top-quality printing solutions and ensuring your satisfaction. If you’re not completely happy with your purchase, our returns and refunds policy is designed to make the process simple and transparent.

1. Returns

Eligibility

  • Returns are accepted within 30 days of receiving your order.
  • Items must be in original, unused condition with all packaging, manuals, and accessories included.
  • Custom or personalized products cannot be returned.

How to Start a Return

  1. Contact us at 📧 support@proprinterx.xyz with your order number and reason for return.
  2. We’ll provide a Return Authorization (RA) number and instructions.
  3. Pack the item securely in its original packaging, including the receipt and RA number.
  4. Ship the product to the address we provide. Return shipping costs are your responsibility unless the product is defective or we made an error.

2. Refunds

Processing

  • Once we receive and inspect your return, refunds will be issued to your original payment method.
  • Please allow 7–10 business days for the refund to appear, depending on your payment provider.

Non-Refundable Items

  • Shipping and handling charges are non-refundable.
  • Used, damaged, or incomplete items may not qualify for a full refund.

3. Exchanges

Eligibility

  • Exchanges are accepted within 30 days of delivery.
  • Follow the return steps and place a new order for the replacement item.

How to Exchange

  1. Email us at 📧 support@proprinterx.xyz with your request.
  2. Return the original product.
  3. Place a new order through our website for the desired item.

4. Defective or Wrong Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 days of delivery.
  • Provide your order number, description of the issue, and photos (if possible).
  • We’ll arrange a replacement or a full refund, including return shipping if applicable.

5. Contact Us

If you need assistance with returns or refunds, reach our support team at:

📧 Email: support@proprinterx.xyz

Thank you for choosing Pro Printer X. Your satisfaction is our priority, and we’re here to ensure every purchase meets your expectations.